Ordering Policies

We are always happy to talk to you. If you need to reach us with a question or to place an order, please contact us at the following:

TKO Waterproof Coatings, LLP
Phone: 800-827-2056
Email: esales@tkocoatings.com

Ordering Options

We partner with Authorize.net to provide a secure SSL session to protect your privacy and your credit card information. To fax an order, follow the online shopping cart, and fax it to: 815-338-9105. You can also mail your order directly to us. Simply follow the online shopping cart and mail your completed order form with credit card number, check or money order to: TKO Waterproof Coatings, LLP, 427 E. Judd Street, Woodstock, IL USA.

Payment Options

All Payments are in US funds only. We accept the following: Visa, MasterCard, American Express, Money Order/Cashiers Check and Personal Checks. For personal checks, please allow an extra 7-14 business days for the check to clear before the order is sent. Checks that are returned for any reason are subject to a $20 fee.

Shipping

We ship most orders within 48 hours, excluding backordered items. Orders are sent UPS Ground. Express shipping is available at an extra cost. Please allow up to 7 to 10 days for delivery.

Shipping Charges

Shipping Charges are based on the total dollar value of the order. (These charges only apply for shipments within the continental U.S. Please call 800-827-2056 for more information on international orders.)

Extra charges apply for express shipping.

Returns

You must call or email us for a return authorization number prior to returning any merchandise. Merchandise must be returned at your expense in sellable condition in order to receive credit. Credit will be issued for merchandise returned within 30 days of your receipt of shipment less shipping and handling charges. No product returns will be accepted after 30 days.

Cancellations

If you need for any reason to cancel your current order with TKO Waterproof Coatings, LLP please contact us as soon as you are able. If the product has already shipped you will need to arrange for a return. If the product has not shipped you may make the cancellation at no charge.

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Ordering Policies

Order Status

To check on the status of an order, please click here.

Replacements & Damages

At the time you receive your order you need to be aware that you MUST check the order for damages or missing items. If you do not check the materials yourself, please make certain that the person signing for them checks for damage or missing items. If no damages are noted on the bill of lading TKO Waterproof Coatings, LLP cannot be held responsible for any damages or shortages that occur. You should look for anything suspicious, such as rounded corners, denting and gouges. It is important at this stage to come up with an accurate count of damaged or missing pieces and note them on the bill of lading. If upon closer inspection you decide that you might be able to utilize the damaged materials, you should still note the damages and attempt to make use of what you can. If after noting the damage you decide you cannot utilize the materials, please contact TKO Waterproof Coatings and we will advise you of what to do with the material! Not every order will have visual proof of damage on the outside, if you accept a shipment and sign for no damages or shortages, discovering later that there are damages or shortages hidden from view you must contact the delivering company within 48 hours of delivery to report it. We are happy to answer any questions in the unlikely event that your order is damaged in shipment, and we can assure you that so long as any damages are noted properly there will not be any difficulties in the replacement process.

Back Orders

We regularly stock every item we carry. Although every attempt is made to maintain inventory of each product, occasionally we may run out of certain products. If an item is on backorder, you will be notified by email of the estimated delivery time. If you have not received your shipment within the time ranges shown above, please email us so we can address the problem.

If there are any questions you have that have not been answered here, please feel free to contact us.